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Keep in mind, this is not an official ubisoft support thread. I have no way of recovering your account, changing your email, or directly resolving your issue. I will simply be. If you encounter any problem in game of thrones conquest, then one of the most important tips is to simply go to the menu and then customer support to submit a ticket. How long does it take for ubisoft to respond to support tickets? I recently encountered an issue with my ubisoft account being hacked, and i've been patiently waiting for a response from. My recent ticket took around 2 weeks, and me asking what was happening before they responded. Since that point they've been replying to me within an hour or so whenever i send. I have had a case ticket open for 3 days now and each day it is updated but never contains a ticket or conversation entry from an ubisoft support employee. I have been completely locked.